| Background | |
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 BACKGROUND
 A new
scheme offered through the Best Practice Forum to help you and your employees improve productivity through training.
The hospitality, leisure, travel and tourism industry faces ever-increasing staff and
skill shortages. Labour costs are rising every year and service standards are
under increasing pressure. Without action on the part of employers, skilled
staff will continue to get scarcer. This will inevitably affect quality and
customer satisfaction. The only answer to this damaging spiral is to upskill
employees and achieve greater productivity.
Greater productivity doesn't mean that employees have to work harder though
they will almost certainly enjoy their work more and gain more satisfaction
from it. Nor does it mean that they work longer.
But they will be able to work smarter. A business that improves its
levels of productivity will have organised itself so that it needs just the
right number of staff, at all times, who are sufficiently well trained and
rewarded - to provide exactly the right level of service. That's being smart.
The key to achieving this is to ensure that all your staff have acquired the
right skills, and are able to practice them with ease and confidence.
This is where Upskilling for Productivity offers the following key benefits to
both employers and employees:
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Lower labour turnover
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Increased labour productivity
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Increased sales and lower costs
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Improved customer satisfaction
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Higher profits
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